| Q: |
Will
Spiderhost move my domain to my new server for me? |
| A: |
For security reasons – the
security of your passwords and domain ownership – you are
responsible for making changes with your domain registrar and
moving your web content over. |
| |
|
| Q: |
What
are Spiderhost's network connections? |
| A: |
Our data
center page has this info and more. |
| |
|
| Q: |
Will
I have root / administrator control? |
| A: |
When you sign up you can choose
to administer the server yourself, which gives you full administrator/root
access to your server. You can also choose to have us administer
your server, in which case you’ll have FTP access. |
| |
|
| Q: |
Does
Spiderhost guarantee
it's hardware components? |
| A: |
Of course we do! In the unlikely
event of a hardware failure we’ll replace the part(s) immediately
and at no cost to you |
| |
|
| Q: |
Will
Spiderhost monitor my server? |
| A: |
Monitoring network connectivity
is included with every server. If you choose to have us
administer the server we’ll also monitor all open ports
to ensure constant operation and respond immediately to any such
notifications. If you choose to administer the server yourself
additional monitoring options are available for a small monthly
fee. |
| |
|
| Q: |
How do
I upgrade my bandwidth? |
| A: |
Your bandwidth is not locked, but
you will be charged for exceeding your plans transfer limit. If
you think your bandwidth needs will be changing just upgrade
your dedicated server plan! There are never fees to
change your service. |
| |
|
| Q: |
Will
Spiderhost install a statistics program on my server? |
| A: |
We can install Urchin or WebTrends
on your server for an additional charge. |
| |
|
| Q: |
What
software is included? |
| A: |
Click here to view the standard pre-installed
software. |
| |
|
| Q: |
Will
you install SSH? |
| A: |
If you are managing your dedicated server
SSH will be installed by default. We discourage the use of telnet. |
| |
|
| Q: |
Can
I have one or more servers linked together for private communications? |
| A: |
Absolutely! You can have as
many ports as you want in your own virtual LAN, and each port
costs $24.95 per month. |
| |
|
| Q: |
How
do I add additional IPs? Is there an upgrade fee? |
| A: |
Additional IP Addresses must be justified.
The pricing is $4.95 a month. You can add this at any time by submitting
a request to our support
team. |
| |
|
| Q: |
Can
my hardware be upgraded? What are the fees for this? |
| A: |
Yes! For customized pricing
please email sales@spiderhost.com. Once you approve the
price and terms we’ll schedule the upgrade, which may include
a scheduled outage. |
| |
|
| Q: |
Does
Spiderhost provide DNS service? Can I have my own DNS name
servers configured? |
| A: |
For you first domain you can use
our name servers at no charge. And you can run your own
DNS servers as well. |
| |
|
| Q: |
Can
I use Spiderhost as my secondary DNS? |
| A: |
Absolutely. |
| |
|
| Q: |
Does
Spiderhost offer firewall solutions? |
| A: |
We have a variety of managed firewall
solutions. To find out more just click here. |
| |
|
| Q: |
Where
are your data centers located? |
| A: |
In sunny Orlando, Florida! Visit our data center page for all the details. |
| |
|
| Q: |
How
long does it take to get my server set up? |
| A: |
It generally takes five to seven
days from order completion to live server. |
| |
|
| Q: |
What
is the difference between Full-Managed and Self-Managed dedicated
hosting service? |
| A: |
Full-managed dedicated hosting means
we take care of EVERYTHING while you maintain your site via FTP. Self-managed
means you administer your server and we are responsible for just
the hardware and network connectivity. |
| |
|
| Q: |
Can
I add my own hardware to a Self-Managed server? |
| A: |
Warranty and legal issues prevent
us from allowing this. Sorry! |
| |
|
| Q: |
Are
you the owner of the server/hardware? |
| A: |
We sure do! |
| |
|
| Q: |
Does
Spiderhost allow adult sites? |
| A: |
Nuh-uh. No way Jose! |
| |
|
| Q: |
Does
Spiderhost allow "bulk e-mail"? |
| A: |
Never ever ever. |
| |
|
| Q: |
What
if I need more information about your products and services? |
| A: |
Just fill in our contact form and we'll be at your service. |
| |
|
| Q: |
How
do I upgrade from a shared hosting account? |
| A: |
Let us know how you want to do this by contacting us. |
| |
|
| Q: |
What
is the minimum contract period for dedicated servers? |
| A: |
One year – but we know you’ll
be around for longer than that! |
